We are very sorry that this happened. LOOKSI is constantly monitoring the quality of our products when it's received at our warehouse and before being shipped out to you. In case that you still happen to receive a defective or damaged item, you should certainly return it back to us. Just follow the same steps as any other return, send the item back to us within 14 days of receipt and attach the completed return slip, then we will refund you via the channel you have selected for the refund
Articles in this section
- What should I do if I need to return an item, but I don't have the “original LOOKSI packaging” or don’t have the “Return Slip”?
- What should I do if I am not satisfied with the item I received?
- How to return your item at 7-11
- Products can be returned under the following condition
- How many days do I have to return my product if I want to ?