How do I know the status of my order?

You can track the status of your order through the Order Tracking feature available on the LOOKSI home page!

• On the LOOKSI home page, go to "Account" and click on "Order Tracking"

• You will have to input your email address and your order number
• Click on the LIVE TRACKING links to access detailed information about the status of your order
• Check the status of your order!

I have gone to the order tracking page, but my order number is not found. Why?

The order tracking feature is available only once your products have been shipped. If your items have not been shipped yet (e.g. they are pending shipment from local sellers), then the order tracking feature will be unable to find your order number.

Should you wish to know more about the status of your order before it is shipped, please contact us at 1639 or customer@th.LOOKSI.com.